We take great pride and craftsmanship in developing all of our lighting systems for our many clients. As a result, our systems will give you years of trouble-free service. If for any reason, you require our assistance please have your warranty certificate available. Our warranty has four sections and each section has its corresponding warranty term. Please review these warranty terms and if you have any question, please contact us.
5 Year Exclusive Lamp Warranty All our Luminous Tube lamps have our exclusive 5 Year Lamp Warranty. Any lamp that fails within 5 years will be replaced at no charge. The only exception to the warranty is breakage. If the lamp is broken, it will be replaced at our standard rate and re-installed at time and material rates.
1 Year Parts Warranty All transformers will have our standard 1 Year Parts Warranty. Any transformer that fails within 1 year will be replaced at no charge.
1 Year Labor Warranty Field labor will have our 1 Year Labor Warranty. If your lighting system requires service within the first year, you will not be charged for the service unless there is breakage to a part of the lighting system. After the first year, you may be liable for the labor and/or materials for a service to your system. High-reaching or special equipment is excluded from your warranty. If high-reaching or special equipment is required to reach the lamp or transformer installation location, you will be responsible for the cost of such equipment.
1 Year Components Warranty All other components will have our 1 Year Components Warranty. The wiring fasteners and sealants are all warranted for 1 year because these products have UV degradation and building movement may affect their life span. Though we use the highest quality materials in our development, UV light and building movement are beyond our control.
UL Certification NSI Products is a UL approved company. We follow all guidelines outlined for UL48, UZBL and IFAY.
5 Year Exclusive Lamp Warranty All our Luminous Tube lamps have our exclusive 5 Year Lamp Warranty. Any lamp that fails within 5 years will be replaced at no charge. The only exception to the warranty is breakage. If the lamp is broken, it will be replaced at our standard rate and re-installed at time and material rates.
1 Year Parts Warranty All transformers will have our standard 1 Year Parts Warranty. Any transformer that fails within 1 year will be replaced at no charge.
1 Year Labor Warranty Field labor will have our 1 Year Labor Warranty. If your lighting system requires service within the first year, you will not be charged for the service unless there is breakage to a part of the lighting system. After the first year, you may be liable for the labor and/or materials for a service to your system. High-reaching or special equipment is excluded from your warranty. If high-reaching or special equipment is required to reach the lamp or transformer installation location, you will be responsible for the cost of such equipment.
1 Year Components Warranty All other components will have our 1 Year Components Warranty. The wiring fasteners and sealants are all warranted for 1 year because these products have UV degradation and building movement may affect their life span. Though we use the highest quality materials in our development, UV light and building movement are beyond our control.
UL Certification NSI Products is a UL approved company. We follow all guidelines outlined for UL48, UZBL and IFAY.
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